Shipping policy
Free shipping
Do you offer free shipping?
We offer free worldwide shipping, except for Iceland, Norway, Liechtenstein and Switzerland. We charge €5 for shipments to these four countries.
Do you ship worldwide?
We ship our posters worldwide. We don't ship to Cuba, Crimea, Iran, North Korea and Syria.
Delivery
When will I get my order?
On average, it takes 2-5 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, send us an email to info@kipavista.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@kipavista.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
To start a return, you can contact us at info@kipavista.com. Let us know what you are returning and what the reason is for your return. Don't forget to include your order number. Please note that you are responsible for postage and shipping costs. Package the item in the exact same way it was when you received it. Once we received the item and confirmed it is in good condition, we will send a confirmation email and refund you the money.
You can always contact us for any return questions at info@kipavista.com.
Click here to read our Refund Policy.
Can I exchange an item for a different size or different item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.